No service at all from Vodacom!!!

I am writing this to express my absolute frustration and disappointment regarding the appalling level of service I have received over the past 96 hours. As of today, my fibre connection has been completely down for four consecutive days, and the lack of urgency from your technical support team is unacceptable. Despite numerous follow-ups, there has been zero meaningful progress on my logged ticket. This delay is not merely an inconvenience; it is a direct breach of the Service Level Agreement (SLA) explicitly outlined in our contract. By failing to restore connectivity within the stipulated timeframe, Vodacom is currently in breach of its contractual obligations. In a professional environment where reliable internet is a necessity, your "lack of sense of urgency" has had a tangible negative impact. I expect more from a leading ISP than canned responses and empty promises of a callback.