No service at all but customers have to pay

you have a contract with them they just take all your benefits away and you still need to pay on the end of the month , busy with problems on my phone now form Monday and all they telling you is "Sorry about the inconvenience" "we will escalate your problem " for a whole week is this the excuse for the mess they made , but if you do not pay them then they lock your phone and this is for an business account what do they call it client service I do not think so for all the years i am with them this is the worse service ever and everything is blame on Covid sorry wrong excesses I think they do not know what they are doing and the do not care about client service at all