JV
Jaco V

1 reviews | Active since Mar 2009

04 Nov 2024, 18:04

No service at all

Why should we always pick a fight, why can we not just proper service?

I reported my fiber line being down on 27 October 2024. It is now 4 November 2024, 8 days later, and still NOBODY even came out to look at the problem.

I had a call on Friday, the guy promised he would be here today, Monday 4 Nov "first thing in the morning". Obviously, nobody came.

Another call today, they promised the technician will be here at 16:00. I took off early from work to be home before 16:00. Guess what? Nobody came and nobody called.

Vodacom, sorry but your service stinks!

0
Replies (1)
Vodacom
Vodacom's reply05 Nov 2024, 08:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team