JV
Jaco V
1 reviews | Active since Mar 2009
04 Nov 2024, 18:04
No service at all
Why should we always pick a fight, why can we not just proper service?
I reported my fiber line being down on 27 October 2024. It is now 4 November 2024, 8 days later, and still NOBODY even came out to look at the problem.
I had a call on Friday, the guy promised he would be here today, Monday 4 Nov "first thing in the morning". Obviously, nobody came.
Another call today, they promised the technician will be here at 16:00. I took off early from work to be home before 16:00. Guess what? Nobody came and nobody called.
Vodacom, sorry but your service stinks!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
05 Nov 2024, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2024, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
