NO service at all and no interest in keeping clients

Reacting to my previous post on here, Vodacom tells me that the issue has been resolved, which is simply a lie. My query has NOT been resolved at all, as noone from the relevant department (Retentions, Upgrades and Cancellations) has contacted me yet in order to answer my questions. Please provide me with an email address of this department, so that I can put in writing what all is about as it seems they do not understand the matter in the first place. If I do not receive a proper answer and the problem gets solved within this week, I will withdraw from the contract and take it to the complaint commission regarding the Consumer Protection Act. It is just insane that Vodacom closes a matter without even contacting their client. There is clearly NO service at all and no interest in keeping clients...