No Service at all

I have had no connectivity since Tuesday 7/10/2025. the first day , 7/10/2025, we called nobody done nothing. I called on Teusday, 7/10/2025 night and spoke to Sibusiso he told me be patient. Wednesday, 8/10/2025, a log was only made and it was said that a technician will come between 24 and 48 hours, its now 13:27 10/09/2025, I called again spoke to Njabulo Mapula who advised me she can only see that a technician Somikazi Dladla has been assigned but cant give me any information. No one at Vodacom is able to assist me, please help urgently, we need this fibre as we run a business and depend on it for our studies. I would NOT recommend anyone use this company!!!! I am paying for nothing!!!!