NO SERVICE AT ALL

WORST SERVICE EVER WANT TO GIVE IT -5 STARS😡😡😡 I have been in a battle with Vodacom since the 3 April 2024. I wanted to upgrade my router to home internet. I was told that I can upgrade it,and did everything. Then I was told there is a problem regarding the upgrade but it will be fixed. I took the deal that was on promotion for R399. Since then I asked every week what is going on I was told that they are working on it. Last week around the 6 May 2024 I was called by Vodacom Upgrade department and was asked to upgrade a other number. I told them no I want to know about that upgrade and was told they get back to me. Friday I was called again by Vodacom and was asked again regarding a other number nothing about the router upgrade,when I told them about it I was told the promotion is over,but I can take the same amount but it's now R600 or for less I would pay R399. Then I told them that this is unacceptable the delay was not from my part it's was Vodacoms problem I did everything in time and followed up before the promotion was over and was told a supervisor will call me again, nothing. Again I got a call from Vodacom regarding a other cell number again I had to fight and tell them the story over and over again. I have now been called again the other upgrades. Why do they keep on calling me for other stuff but Vodacom hasn't sorted out the problem of the work they didn't do. Now I as a client have to lose because Vodacom didn't do their work. I am being called daily for other upgrades but not the one Vodacom messed up. Today 14 May 2024 I was called again by Vodacom just to be told that my router is not due for an upgrade and I will only be able to upgrade in June. How is this possible, I was told I can upgrade and did everything and asked every week what is going on,just to be told that I can't upgrade now. What can I as a client of more than 12 years do in this situation,as I feel like this is unacceptable and it's not my fault that Vodacom didn't do their work.