CL
Christo L

1 reviews | Active since Nov 2023

30 Nov 2023, 09:19

No service at all.

It is impossible to cancel a fibre connection, even if you are out of contract. I have been trying for 29 days already. There is nowhere to send an email, and if you call, they refuse to cancel. They offered to move my line and match the price, but nothing happened. I called numerous times and received promises from many people, but nothing has happened yet. Thanks to them, I will be without internet. If you think Telkom is bad, try Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply30 Nov 2023, 09:43
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team