No service at all

I have my phone not even for 12 months, it is constantly on charge it just goes dead,and cant switch it on if not on a charger,I had a situation where I needed to phone for a emergency and it was load shedding and of course the phone was dead as the service from Vodacom. I firstly went to the Brooklyn Mall's Vodacom. Where I stood for 40min for assistance. While the technician is sitting and chatting with a friend and seems like he isn't bothered by the waiting customers. From there I went to Menlyn mall, where I have been sent up and down for any assistance from the staff. Eventually got somebody to assist me. Just to realize there is no phone they can lend me while they have to send my phone in for 6+ weeks. I then asked her to please phone me as soon as there is a phone available for me to use. It has been 6days I still have not got any communication from any of Vodacom's staff. So congratulations on the excellent service that you as Vodacom provide.