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mandisa M

1 reviews | Active since Sept 2018

26 Sept 2018, 15:39

No service at all

You guys do the opposite when it comesto customer service. A lady called me saying my issue was resolved , i asked her to send me an emsil confirming that and stating way forward. I never received that email, where is the best interest for a client? How do i know my query is resolved?

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2018, 15:42
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2018, 12:04
Official

Dear Mandisa

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team