No service at all

Long story short. Vodacom suppose to credit my account for DATA charges. Confirmation eventually Wednesday 28/02/218 (15h08) received from Dumi they will reverse the charges. I did request same in writing, to date I still wait for the confirmation letter. Surprised, hell no as I have been trying to sort this out with Xoliswa Matele and CEO himself (Shameel Joosub ) Shameel never even acknowledge receipt of my complaints and was assured by Dumi that is why she phoned me and the charges to be reversed. If I don't receive my confirmation letter today this is the 1st of many complaints I will also put all over social media. For a company like Vodacom to blatantly ignore a client, make a promise and then not fulfill same not on. Luckily both your call Dumi and my call recorded, so give me the confirmation in writing that we can both move on.