1 reviews | Active since Jan 2017

07 Jan 2017, 18:42

No service / assistance with a incorrect contract

<p>I took out a contract from vodacom and requested to use my current number. 3 Weeks later no sim swap have been done. I took everything back because they claimed it was a error from their side and that I should take a new number which I cant. Now they are currently debitting my account for a contract I do not have. After they said the contract will be cancelled. Every month the amount for contract is debitting and they giving me no assistance at the branch. After more than 20 calls they just say they'll call me back but never reapond to me. Anyone who can help me with this,I will appreciate it dearly.</p>

0
Replies (3)
Vodacom
Vodacom's reply07 Jan 2017, 22:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2017, 08:39
Official

As per telephonic discussion,credits processed.

's update08 Jun 2017, 14:44
Reviewer Update

Please contact me urgently as this is not solved yet