No service / assistance with a incorrect contract
<p>I took out a contract from vodacom and requested to use my current number. 3 Weeks later no sim swap have been done. I took everything back because they claimed it was a error from their side and that I should take a new number which I cant. Now they are currently debitting my account for a contract I do not have. After they said the contract will be cancelled. Every month the amount for contract is debitting and they giving me no assistance at the branch. After more than 20 calls they just say they'll call me back but never reapond to me. Anyone who can help me with this,I will appreciate it dearly.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,credits processed.
As per telephonic discussion,credits processed.
Please contact me urgently as this is not solved yet
Please contact me urgently as this is not solved yet
