PB
Pepe B

1 reviews | Active since Mar 2010

10 Jun 2016, 06:12

No service as ussual.

<p> Same as last month, same as last three years. No monthly invoices from Vodacom. Roderique Lategan has stll not phoned me, nor has he sorted out the problem. As per the help desk this morning, they have a system problem and no invoices has been loaded or sent out. The can also not sent me last months invoices, because of a system error. But as per Roderique Cell C or MTN. He can not fix this problem. All other people in my office get their statements every month. If this is how Vodacom wants to do bussiness, they can just as well close their doors. As I asked for cancellations figures for both my contracts, I only received one. I am not surprised, because I do not expect service from Vodacom. The Manager is supose to phone mer back this morning to sort it out. I am not even expecting a phone call from him. They never phone back any way. If they do, they never follow up or sort it out.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2016, 06:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team