no service and then they still charges you for it

For the last few month i have been trying to get an update on a Service order from Vodacom for a fibre line installation. the first SO171 ********** 37 was placed on the 09/10/2017 and the second, SO180 ********** 67 was placed on the 26/01/2018. On the 09/07/2018 SR180 ********** 85 i requested copies of invoices (i am still waiting for these) and on the 08/08/2018 i requested an update. I was told two months ago that Vodacom will not go ahead with the installation. I am however still waiting for my refund. I called earlier today and was told that the requested will be escalated and that i should receive feedback within the next 48 hours. After hearing the same story how many times i have now reported the case to the Ombud. Dear Jean

Thank you for your registering your Case, it has been logged into our system and one of our Case Handlers will be in contact within 48 hours.

For any further communication, please quote the case reference number : 201 ********** 114

Regards.

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