NO SERVICE AND SKILLS LEVELS

I had a query beginning of February - a month later no response. again I had the same problem that my data gets loaded at the beginning of the month and within a day it is GONE!. again I phoned in and was told (By the supervisor) that she will get back to me within 24 hours. Guess what - she never did.<br> this morning I phoned in again and spoke to Kaya who's lacking skills in every department, you cannot hear what she is saying, she doesn't understand the product in question and cannot communicate a solutions. I was then told the supervisor is busy on a call and will phone me back. Guess what - the call never came.<br> my problem is that my data is disappearing from my cell phone and wifi. According to the Vodacom app 5 GB of data was loaded on my wifi at the beginning of the month. The wifi was only switched on last week and yesterday it said I have 5 KB of data left!! Seriously impossible. Kaya tried to convince me that anybody can log into my wifi - this is impossible as the router is in my possession ALL the time and if you want to connect to my wifi it asks for a password. My data on cellphone disappearing the same way