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andrew B

1 reviews | Active since Mar 2009

21 May 2019, 22:49

No service and plenty of lies

Vodacom Fibre has no service it took several days of fighting with Vodacom after the installation was completed just to get internet access, and by the way, the guys that respond to the hellopeter complaints will phone you quickly and make a load of empty promises just to shut you up. so on Thursday the 16th we finally got the internet working late afternoon. but it was short lived as with everything in this country nothing lasts, as of Friday the 17th we have had no internet again. and so the calls begin the arguments start and promises are made but not delivered. I am now reporting this to the consumer board and all other source such as icasa any and forms of Ombudsman. I will not pay a cent for there service. If it is not cancelled and removed by Monday 9am I will rip it out and throw it on the pavement. I urge anyone and everyone not to deal with the likes of Vodacom. they have no idea what they are doing they are officially worse than Telkom, at least with Telkom I had reliable yet slow internet. with vodacom I have fast but zero internet. if you want to know what ******* service they provide check www.hellopeter.com

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Replies (2)
aB
andrew B's update21 May 2019, 22:51
Reviewer Update
I dont want excuses if it is not up and running by 9am i want it cancelled, I am saving all my complaints and all details for ICASA and that, so fix it by 9am or cancell it by 9 am on the 22/05/2019 this has been the most *********** service i ever had
Vodacom
Vodacom's reply22 May 2019, 06:46
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team