NO Service and NO way of speaking to a client

<p> </p> <p>Thea Strydom </p> <p> </p> <p>Call Centre Supervisor at Time Freight Cape Town</p> <p> </p> <p>Your service is disgusting! !!!!!!!!!!!!!! Someone with the name Karen from head office contacted me via WHATSAPP!!!!! from number *** to solve my problem. Well guess what, my problem was yet again not solved. Yet again I received rude remarks and NO SERVICE. I need someone in management's email address to forward these messages that was send to me and that manager must explain to me if that is the type of service they render as a company because then I will rather switch over to Cell C. I was told in one message and this is quoted "Don't try and have an attitude with me cause I'm trying to assist you" and another one said after I asked her to phone me because I can not sit on whatsapp all morning during my work hours..."you the one that need assistance not me". What type of people do you employ and after all this attitude I still received no service. She asked me to go to my bank and activate online shopping before she can continue why the he'll do I need to do that if I don't use it. I had to go to canal walk to pay my statement amount and to change my banking details. What is making me more furious is the fee I need to pay for your mistake...YOUR mistake. This better be resolved and today still and one of your managers better contact me via email with a email address to send these messages to and I want him or her to make sure my details are uploaded and that this will not happen again at end of month. I need an apology from your company for your bad service or else I will take this further. My email is ***. I am extremely upset and really want to cancel my contracts with your company due to this poor service level I received from both Anne and specially Karen. Shocking!! !!!!</p> <p> </p>