No Service and no responce

Since yesterday morning around 9:30 our Fibre connection displayed (Connected "No Internet"). I phoned Vodacom Fibre department to be told it is an area wide problem and technicians are send out. On asking for a reference number they said they can't issue one since it's an area outage. At around 15:30 I phoned again for an update and was just told the area is still out and they just dropped the call. This is the second time I experience an outage in 3 weeks time. I pay R1100 for my fibre and my wife needs the data to try to run a business. I can't keep paying for a service and don't get at least some rebate for the week I don't have service!!! It's 25% of time I couldn't use what I was paying for!!! And this time I don't even have a reference number to follow up on my request. Pathetic service and no time of estimation is given for repairs! Unacceptable!!