No Service and no customer service

Good day,<br> After received my contract phone on friday, much to my suprise, the sim card in the package was a nano sim when the phone takes a mico sim,<br> I went to Vodacom Montana and was helped by the Manager on Duty Timomey, but much to my disgust, he was not helpful at all. I requested them to exchange the sim at no cost as they wanted to charge me R70.00 where i told him this was not my fault and vodacom will take my money for the contract in two days, where he just said: I did not take your money and you can phone them yourself to sort this out and let them send you a new sim. He did not offer to call them for me or to assist in any matter.<br> Is this how you treat clients? I think the service was utterly bad and that from a manager, the lady that assisted us when arriving was more helpful and friendly than a Manager on duty.<br> Can vodacom please inform me what they will do about this matter and also i need to get a new sim send to me asap without cost and would like to know what they are planning to do about the inconvenience caused by this matter for sending the wrong sim card.<br> A client, but not a very happy client. Service is utterly bad.<br> <br> Ref Number: ***7