No Service and no Communication

Both yesterday AND today the Vodacom network has been down from very early morning to approximately 5pm on both days in Montagu/Ashton/Robertson and surrounding areas. For supposedly being the biggest and the best cellphone service provider in S.A. they seem incapable of letting their clients know about an imminent shutdown. Was this yet again (for about the 4th in as many months) an upgrade for our poor service or repairs? Neither of which seem to have been successful. Both my husband and I are long time Vodacom clients and are completely cutoff from all communications when this happens - obviously we need to change to 2 different service providers. As usual the call centre and stores know nothing.