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Francois K

1 reviews | Active since Dec 2017

03 Dec 2017, 22:01

No service and *****

I left vodacom over a year ago. I bought out my 2 contracts and cancelled them. Now more than a year later they debit my bank account with over R1400. Trying to get it resolved is a nightmare. You get put on hold and transferred till the line drops. Definitely getting legal help! At the vodacom shop they are not willing to help. This is why i left vodacom they are not straigt shooters.

0
Replies (6)
Vodacom
Vodacom's reply04 Dec 2017, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

FK
Francois K's update14 Dec 2017, 11:54
Reviewer Update
Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]
FK
Francois K's update14 Dec 2017, 11:54
Reviewer Update
Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
FK
Francois K's update14 Dec 2017, 12:00
Reviewer Update
this is the tipe of help vodacom gives today i still get a bill have been on the line for 1 hour transferd 6 times and still not helped. Next will be my laywer. Have tried to long now. Beeld ombudsman will also get involved.
FK
Francois K's update14 Dec 2017, 12:00
Reviewer Update
this is the tipe of help vodacom gives today i still get a bill have been on the line for 1 hour transferd 6 times and still not helped. Next will be my laywer. Have tried to long now. Beeld ombudsman will also get involved.
Vodacom
Vodacom's reply26 Feb 2018, 10:27
Official

Good Day Francois Kruger,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO