No Service and even less Interest

Item: Vodacom
Rating: 1

Vodacom SR*** was logged on 15th September Nukeri Khensani was contacted on multiple ocassions and he advised us he was on top of it myself, my PA and Martin Michael have all followed up and everytime we call or email we either get ignored or **** to that documents are missing then when we forward the original email proving the documents where provided you just ignore us its now approaching 45 days and you still have not resolved this their is a Gpon on site at the new site and it should be as simple as activating it but instead their is 100 excuses and no one takes responsibility for the complete and utter lack of service Martin Michael has advised me that he will be taking both his business private accounts away from Vodacom if this is not resolved we require feedback no later than 12am on Monday or we will be taking the next step.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Oct 2020, 16:23

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Oct 2020, 16:23

Official

's updateReviewer Update

28 Oct 2020, 18:13

****ing pathetic please forward cancellation documents as my client is tired of your lies and excuses and will be canceling all his corporate accounts and personal accounts with vodacom you have had 45 days to deal with this and you still have answers no one has called or been in contact with us.

's update28 Oct 2020, 18:13

Reviewer Update