1 reviews | Active since Oct 2017
No Service and disappearing data and airtime
From 16h12 today 17/10/2017 I've had the unfortunate experience of not being able to do conduct my business. Vodacom have somehow taken it upon themselves to remove the majority of my data and talk time out of nowhere. Thinking that this could be resolved by simply calling 111, I was sadly mistaken. The call could not connect to the 111 Vodacom call centre. Here I am trying my best to build my international business but alas, Vodacom are unable to provide me with a basic cellular service that a 3rd world country can do quite easily. I've lost between R8000 and R10000 due to the downtime and since this is not the first time that I've experienced the loss of data and talk time, I have decided to go with another carrier. You can forgive a once off infringement but you're a fool to trust after a second and third infidelity. Good bye Vodacom and I would like my lost earnings paid to me. Please inform me where to email my invoice.
Signed Gary Hough
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
