HvWvdM
Hendrik van Wyk van der Merwe

1 reviews | Active since Mar 2012

28 Jun 2019, 09:02

No service and assistance from Vodacom

I have various numbers with Vodacom and one contract came to an end in April 2019. I contacted Vodacom in Feb 2019 to cancel the contract for phone number ***. I was told that I am to early as I need to give them 30 day notice and must call back in March. Beginning of March I called and request that the contract for number *** be cancelled but request that the number be made prepaid.

End of March I received my invoice still showing the details and amount for the phone to be on contract. I called again and was told that due to the contract come to an end in April, I will still pay for April. The same deductions was made for April, May and now for June. Everytime I contacted Vodacom I was told that the number still on contract although it was cancelled in March, April and in May. I called Vodacom again this morning to look into this and indicate that I will stop my debit order with Vodacom if this is not sorted. They owe me 3 months subscription which add up to almost R1800 and still ongoing. Not sure what more needs to be done to wake somebody up and get their fingers out their orifices to sort and address this problem.

Like the rest of our country it becomes a joke.

0
Replies (3)
Vodacom
Vodacom's reply28 Jun 2019, 09:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
HvWvdM
Hendrik van Wyk van der Merwe's update28 Jun 2019, 10:45
Reviewer Update
I would appreciate this to be sorted. The jackpot question however is when will the call be made. Knowing Vodacom they will say we have called and had no answer
Vodacom
Vodacom's reply28 Jun 2019, 11:29
Official
Dear Hendrik, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards, 
Ashwin Abdurahman Consumer Website Team(SA)