1 reviews | Active since Mar 2012
No service and assistance from Vodacom
I have various numbers with Vodacom and one contract came to an end in April 2019. I contacted Vodacom in Feb 2019 to cancel the contract for phone number ***. I was told that I am to early as I need to give them 30 day notice and must call back in March. Beginning of March I called and request that the contract for number *** be cancelled but request that the number be made prepaid.
End of March I received my invoice still showing the details and amount for the phone to be on contract. I called again and was told that due to the contract come to an end in April, I will still pay for April. The same deductions was made for April, May and now for June. Everytime I contacted Vodacom I was told that the number still on contract although it was cancelled in March, April and in May. I called Vodacom again this morning to look into this and indicate that I will stop my debit order with Vodacom if this is not sorted. They owe me 3 months subscription which add up to almost R1800 and still ongoing. Not sure what more needs to be done to wake somebody up and get their fingers out their orifices to sort and address this problem.
Like the rest of our country it becomes a joke.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
