No service and assistance, but Vodacom still take your money

For over two weeks now, I have had no internet connectivity from my fibre connection, and am contacting Vodacom, almost on a daily basis to get an indication of what the problem is and an estimation of when it will be resolved. To date they have not been able to give me any feedback. This morning, the technical support personal even acknowledged that the problem had been escalated internally five times already, and they could still not give me any feedback. Since no feedback is forthcoming, I escalated the issue myself to the CEOs office, but Vodacom once again showed their arrogance by completely ignoring my mail. This service is not acceptable Vodacom. If you cannot provide a service, please stop taking customers money.....that is called *****ing in case you were not aware.