PB
Pepe B

1 reviews | Active since Mar 2010

05 Jul 2016, 08:23

No service again

<p>For the last 3 years I did not my invoices from Vodacom although people sitting next to me receive theirs evet month. After many phone calls they still can not tell me what is wrong. The only way to get them is to go to Hello Peter.com or phone in. Even after I phoned in this morning the lady only sent thre one invoice, not even the one I quiried. 8 weeks since my last report nothing changed. Ashraf Isaacs did phone back to find out if I was contacted and problems resolved. When I said no, he never phoned again. Lindi Kibe helped me, ststing se will sent me my statements, only sent one not both as asked. After 28 minutes on the phone and verifing myself 3 times, I had to verify myself for the 4th time before they can help me. I refuses, after 39 minutes I am still waiting for manager. They want me to wright a report every month on Hello Peter or want me to phone in every month for my statement??? I am not sure which one??? But they want their money every month. Why can Vodacom not fix this problem. Samu Nsweli said she will look into the problem and phone me back. I do not think se will but lets see.</p>

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Replies (2)
Vodacom
Vodacom's reply05 Jul 2016, 08:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jul 2016, 14:34
Official

Dear Customer

Please note that our records show that your July bill pack was sent on 14 July 2016. The electronic invoices are delivered between the 6-15th of every month. Should you not receive yours please check with your IT department.

Regards

Vodacom Consumer Website Team