RM
Rajesh M
1 reviews | Active since Oct 2009
05 Jun 2023, 20:43
No service after *****ulent deductions
I had *****ulent deductions made on my prepaid account and a debit to my bank account from Vodacom. Even though I'm on prepaid. My bank took immediate action, even though it was well after business hours. They have even provided me with an update on the next working day. Vodacom on the other hand refuse to take any action until I get a case number from the police and lodge a case with 082 135. This is unacceptable service, especially for a long standing client.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Jun 2023, 06:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2023, 06:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rajesh M's updateReviewer Update
08 Jun 2023, 09:52When can I expect a consultant to contact me?
RM
Rajesh M's update08 Jun 2023, 09:52
Reviewer Update
When can I expect a consultant to contact me?
RM
Rajesh M's updateReviewer Update
12 Jun 2023, 13:50Still no call from Vodacom! Eventually went to a shop and got similar treatment. More hoops for me to jump through for a problem that originated at Vodacom. More ridiculous demands, 3 months bank statements? Their own statements not good enough?
Don't waste your time. Inefficiency at it's best.
Don't waste your time. Inefficiency at it's best.
RM
Rajesh M's update12 Jun 2023, 13:50
Reviewer Update
Still no call from Vodacom! Eventually went to a shop and got similar treatment. More hoops for me to jump through for a problem that originated at Vodacom. More ridiculous demands, 3 months bank statements? Their own statements not good enough?
Don't waste your time. Inefficiency at it's best.
Don't waste your time. Inefficiency at it's best.
RM
Rajesh M's updateReviewer Update
20 Jun 2023, 16:19Vodacom proved my point with their inept and useless service. Day after logging issue they said I'd be contacted, not done.
Finally get a reply 15 days later and here it's everything I need to do. Which, I found this out myself by going to their shops and having to pull teeth to get anything. Finally landed up with a long list of things that I need to do.
Finally get a reply 15 days later and here it's everything I need to do. Which, I found this out myself by going to their shops and having to pull teeth to get anything. Finally landed up with a long list of things that I need to do.
RM
Rajesh M's update20 Jun 2023, 16:19
Reviewer Update
Vodacom proved my point with their inept and useless service. Day after logging issue they said I'd be contacted, not done.
Finally get a reply 15 days later and here it's everything I need to do. Which, I found this out myself by going to their shops and having to pull teeth to get anything. Finally landed up with a long list of things that I need to do.
Finally get a reply 15 days later and here it's everything I need to do. Which, I found this out myself by going to their shops and having to pull teeth to get anything. Finally landed up with a long list of things that I need to do.