No service after taking thousends

Vodacom upgrade.

Good day.

I am an excisting client with account no I***-2. Late in Desember 2024 I contacted the vodacom customer care to upgrade my contract with no ***.

I was sent from one department to another as i wanted to use a pay as you go no on the said contract. Every time an agent would tell me I must speak to this department and then that department refered me to the next department who refered me to the next department as nobody new how to do it.

Everytime i had to call different no's. At a stage my calls didn't go threw with a vioce mesage informing me that my no *** had been blocked with the reasen, my no is suspected to be involved in *****ulent transactions.

I had to call from an alternative no to speak to an consaltunt. They told me they would remove my no from the blocked list which also never hapened. I then upgraded my contract using an alternative no on the 27/12/2024 on no ***.

They informed me that they would send me a new sim card via the courier on 2024/12/30 which I then would have to go to my nearest vodashop to activate it.

The courier company contacted me on 2024/12/30 in the morning to confirm the adres and told us they whould be there before 17:00. I cancelled all my plans and waited for them but they never came.

On 2024/12/30 I again had to use an alternative no to tel customer care as my no was still blocked and they gave me the courier companies tel no and the tracking no and told me to contact the courier company myself.

Nobody answered the tel and on the 2025/01/01 i had to phone again and still they didn't answer and i checked on there email under the tracking no and it showed that the adres was false and the packege coudn't be delivered. I again used an alternative no to phone customer care and they said they would follow up.

On 2025/01/02 the courier service delivered the package at the said adres.

On 2025/01/08 I went to vadashop in Mayville mall. After about an hour they informed me they couldn't get it right as there system was offline and they referd me to Wonder boom junction vodashop. On 2025/01/15 i went to Wonderboom junctions vodashop. The representitive told me that the sim card which was delivered at my house doesn't work and is useles and that i had to get a new card and then do a sim swap.

She further told me that my contract had never been upgraded by customer care and that i dont have a new contract with vodacom. I payed R64.00 to get the card and then the lady told me to come back on the 2025/01/16 so that she could activate the said new card.

On 2025/01/16 I contacted vodacom customer care and told them i would like to cancel my contract as i felt i wasn't satisfaid with the service and wasn't getting any service from vodacom.

On 2025/01/16 vodacom customer care contacted me and told me that the contract was upgrade on 2024/12/27 and that he can't cancel it. He said that he would forward it to the said department that worked with these maters.

I feel that i havn't recieved any service from vodacom regarding this mater and i dont know where i stand with regards to this matter. From the start every representitive from vodacom has told me a different story and nobody is able to help me.

On 2025/01/01 the moneys where debited from my account but i still haven't recieved any service from vodacom.

Due to these facts i am not interested in vodacoms services any more and would like to cancel the said contract for no *** emediatley.

I would like this mater resolved before end of day 2005/01/17. I demand the setlement in writing please.

Regards M E Hoaten ***