No service after full payment- not treating customers fairly at all…

No Service After Full Payment – 25 Years of Loyalty Ignored

After 25 years with Vodacom, my line was deactivated despite having a payment plan and paying my first instalment. I then made full payment on Monday as advised, but four days later I still have no service. Vodacom claims they can’t trace my first payment, although proof was sent.

I’ve made several calls and sent emails, but no follow-up or assistance. This is unacceptable and completely inconsistent with Vodacom’s own Treating Customers Fairly principles, which promise fairness, communication, and respect toward customers.