NO SERVICE AFTER DESPERATE REQUESTS

<p>I have requested for a paid letter from Vodacom on the 8th of September, to date i have not received feedback. I have also logged a dispute with transunion because my ITC has not been updated. They also confirmed that they are struggling to receive feedback I called the call centre twice (after holding for over an hour) the first time, the agent dropped the call on me, called again and said they will put through a request. The turn around time is 48 hours. Bear in mind, i requested this weeks ago. COULD SOMEONE PLEASE ASSIST ME, AS I NEED THIS INFORMATION URGENTLY, WOULD VODACOM BE KIND ENOUGH TO PROVIDE TRANSUNION WITH THE FEEDBACK THEY HAVE REQUESTED????????????????????????????????????? PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>