No service after contract was converted into month-to-month

<p>My 2 year contract came to an end and since being put onto Month-to-Month, my internet and all apps stopped working. The only app that partially works is whatsapp (but media cannot be exchanged, only text). I have airtime however the internet and apps simply do not work. I went to a Vodacom shop and the "Tech expert" could not figure out what was wrong so he told me to phone the Vodacom Accounts call center. I called the call center and they were as useless, with the lady advising me to put my sim into another device. Where am I supposed to get another device from?? She then reluctantly reset my settings remotely and told me to reboot my phone and that within an hour everything will work again. Of course this did not happen. I then resorted to twitter for help. Vodacom111 support team responded to my DM almost 12 hours later since I sent it saying that they only received it then. They asked me when they could phone me this morning and I said immediately because this is an urgent problem - Since 1 Feb my phone is not working! Today is a week that I am without a functioning phone and up until now I have still received no recourse from Vodacom. Will they reimburse me for the inconvenience I have suffered for a week?????? When will they ever rectify my problem???? I also want them to cancel my month-to-month because this week has been disastrous. My cries have not been heard on twitter and I am being ignored for more than 24 hours now. Really despicable because my incident should have been assigned a status of priority 1 because the network decided to just stop working on my phone. It is really sad that I have been a Vodacom customer for 2 years but as soon as my contract went to month-to-month, Vodacom decided to pull the plug on complete network coverage for the internet. I am still awaiting a response. I have even tried calling the accounts call center again but now the number gets disconnected immediately - it does not even ring! Really frustrating that basic customer service management is not in place and really sad to see how they treat contract customers after the contract period is over.</p>