MK
Malissa K

1 reviews | Active since Jul 2015

23 Oct 2016, 20:26

no service after complaint on Hellopeter.com

<p>I was phoned on the 27th of September regarding a widi router. I accepted the offer and it was delivered on the 3rd of october. I phoned the same day to riva the sim card.</p> <p> </p> <p>On the 8th i put in the sim card and it wasnt able to connect. I phoned again and they said that it was not yet activated. I should phone the following day to have it activated. I phoned on the 9th explaining the situation to the agent. Where they then told me they have a backlog regarding activation. I took out the sim card and inserted it again on the 15th when it tried to connect it said you ran out of data. I phoned yet again and was told the sim card number and cellphone number does not belong to me but to someone completely diferent.</p> <p> </p> <p>I posted it on hellopeter.com. i got a reply from vodacom saying that they will contact me. On the 17th i got a sms saying my 'query' has been given to the sales team and they will contact me shortly. Today is the 23rd of october and still no one from vodacom has contacted me regarding this query.</p> <p> </p> <p>The service from vodacom is extremely poor and if i could i would stop all my contracts with them. When month end comes they are quick to deduct the money but when it comes to service they dont care about their customers at all.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 07:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team