NO SERVICE

I logged a call with Vodacom Tuesday 6th Feb 2024, I had lost internet connectivity on my Wi-Fi following loadshedding. After countless calls and spending an inordinate amount of time on the phone trying to troubleshoot the issue it was agreed that a technician would be sent out to assist. The technician eventually came out on Thursday fiddled around with the box on the pavement and advised that all had been sorted!!!! NOT!!!! The box and router only work now during loadshedding (ironic) I have been trying to get a technician sent back to resolve whatever new issue the previous technician created but I cannot get anyone to assist - they all want to go through the troubleshooting list they have, why can a technician not be appointed to offer me assistance. I have been a loyal customer to Vodacom for +- 15 years, I have accepted multiple price increases - all I ask is for assistance and service - is that a ridiculous request?????????????????????????? Apparently!!!!!!!!!! Most unsatisfied - I am now forced to go to a competitor of Vodacom!!!