BM
Buks M
1 reviews | Active since Jan 2023
13 Jan 2023, 10:13
No service
I booked a ticket on 5 January 2023 to report that my fibre is not working. We at 13 January 2023 and the fibre is still not working. I'm phoning them everyday and the issue is not resolved. Everyday they tell me that they contacted Metro Fibre and they will send a technician. The service is very bad.
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Replies (2)
Vodacom's replyOfficial
13 Jan 2023, 14:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2023, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BM
Buks M's updateReviewer Update
13 Jan 2023, 14:30This is the standard reply on all the complaints. Sorry this is not good enough. I worked for a IT company and if we took this long, we would have been out of work.
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Buks M's update13 Jan 2023, 14:30
Reviewer Update
This is the standard reply on all the complaints. Sorry this is not good enough. I worked for a IT company and if we took this long, we would have been out of work.