No service

We wanted to carry our fibre with Vodacom over from our old adress to our new adress (we have moved houses on 26th June 2020). The old house's fibre was given notice on and will stop on 1 July 2020.

I had issues with call centre staff stating we cant get an interim solution until the fibre is installed at the new adress. I was told by an agent that I can take my business elsewhere. So i requested a cancellation completely for the new houses fibre on 22 June 2020.

Openserve is the company that does the physical installation in Sunwardpark.

After contacting Vodacom NUMEROUS times and confirming via Facebook and Hellopeter that my order must be cancelled, I received a mail from Afrihost (who I chose as a service provider now) cannot book an installation for our adress as Vodacom already has an order on our adress. Now they cannot install the fibre due to Vodacom not cancelling with Openserve.

All I request is confirmation in writing that all orders for fibre with Vodacom is cancelled so that I can send it to Afrihost for them to send to Openserve so that they can book an installation.