no service

I stop my internet with you 18 jan but ask to keep my email address. I phoned numerous times. Everytimr different people trying to help. I dont receive any emails and cant lock unto my emails. Currently my laptop is at the shop in gardenroute mall since friday. Today is tuesday but still cant use it. I am totally disgusted in the servicr i get from you. I heed this to be sorted out and a person with the neccesary skills to rectify the problem to call me. If i am not going to get this sorted i will put it all over social media and the newspapers. The people at the mall was my last hope as the oeople at your callcentres cant help. I heed answers. Its almost a month that i am struggling.