No Service!!

Vodacom Fiber is useless!!! It has been more than a month and our internet is still not working. Everything is on the router is on but there is no connection. We have opened tickets and it keeps on being close as everything is fine on Vodacom's side. No technician had called us or even tried to fix or get in contact with us. We have ask on many time for a technician to come out. We wanted to cancel but have to pay over R2000 to cancel for a useless service that we can use at all. We lose money as we work from home and can't work or anything.