No Service

Nobody at Vodacom has attended this problem. We've had no fibre since 4.30am Friday morning. I reported it on the day to a lady who brushed me off completely and told me the whole of Johannesburg was down. I asked her for a reference number and she said there was no need for one as it was a "known outage". What *******. Fobbed off so she could knock off and pass the bus. I should have known better as Vodacom usually message. Phoned twice on Saturday and finally received a reference number. I have chased this up five times between then and now. It is now 16.35pm on Monday and have not been contacted or connected. Various stories....it is with the "Activation Department" and the latest one "It has been escalated to Vumatel" or "Pending". All words that say and mean zero. I am in disbelief that we sit with no internet for four full days without one person following this up. Total lack of support. Will definitely not recommend Vodacom to anybody and will definitely be reviewing my options.