No service

I tried to remove my recurring data bundles. No phone service on customer care for over an hour of trying, no chat service, email only 24 hours later if answered, no way to remove them online. Even though the help file shows how to remove them, there's no way to actually follow the help file and remove them, the menu's and software switches don't exist. Vodacom were charging me nearly R 400 for a gigabyte of data, I can get 2 Gigabytes of data for R 98 elsewhere.