NO SERVICE

Got Fibre form VODACOM in November 2020 and in the 7 months no less than 80 mails and who knows how many phone calls lasting more than 25min each that I had to complain about my internet being down, and some of these as much as 3 times a day. I asked to use my own router that I bought for over R2000 to see if it would resolve the issue, they said that they don't support own routers. After weeks of mails the told me that they won't provide me any further support and gave me my PPP information to make use of my own router. And behold, the PPP detail does not work on the router, used 2 more routers that I had to make sure the info was correct and also didn't work, seem as though my line was locked to the router they supp**** but they won't admit it. I canceled my Fibre on the 14th of May 2021, they asked for a reason and I said No service.

Dear Vodacom, if I cancel my service because you could not supply it it means that you are at fault not me. As per the consultant there are no "cancelation fees" or "extra fees" like she said when I asked during the cancelation process. Yet You phone me and send me cancelation fees. If your staff is *********** to answer a customer's question then they should not answer it or be advised by a supervisor. I asked if there are fees and they said no, so no cancelation fees.

Also note that it is false advertising if you state FREE installation and Free to use router with no visible disclaimer. This is pure entrapment.

Had to reboot my router when I got home, like every other day because the internet is down. Just to get on the internet to complain on HelloPeter.