MR
Martha R
1 reviews | Active since Oct 2019
10 Oct 2019, 10:46
No Service
I had a bad experience my data disappeared and nobody can help me to solve the problem. I need to know what happened with my 1G WhatsApp data and 500MB data that disappeared on Mon 07.10.2019. No help from the Call Centre. They refunded me a R100, I loaded data again which disappeared in less than 30 min. I contacted them and was inform that my query is open with nobody attending to it as yet. I went to the store to make sure that no apps is running that is causing this ridiculous high used. All was in order, because my phone runs updates on Wifi. I need solutions and answers. A refund alone is not solving my problem.
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Replies (3)
Vodacom's replyOfficial
10 Oct 2019, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Martha R's updateReviewer Update
10 Oct 2019, 11:04When will this be because right know I need to use my phone. I've been without data for the last 3 days
MR
Martha R's update10 Oct 2019, 11:04
Reviewer Update
When will this be because right know I need to use my phone. I've been without data for the last 3 days
Vodacom's replyOfficial
24 Oct 2019, 13:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Oct 2019, 13:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team