No service

4 June 2023 we had a break in. They broke the wi-fi router. We contact Vodacom Fiber and request a replacement. Lots of promises, and at last someone contact us, but, it was the people from the fiber line, and they fixed it. The router still broken. You phone Vodacom and they say hold on please, and you hold on for 40min, and the phone cut off. You phone again and they gave you a number, and tell you it can take up to 72ours before they will contact you, a week past, nothing. So you phone again, promises, promises..... But nothing happened. Phone again, they say I must upgrade, and they must book it as a new installation, I say do it for we need it. I pay R493.09, after I agree to upgrade I pay R946.81. But no reaction. I say I want to cancel the contract they say I must pay R10000 to cancel the contract. I ask why because I struggle from 4/7/2023 and where is Vodacom it is now 7/9 /2023 and no service. I am with Vodacom for more than 30 years and this is so so so bad.