No Service

<p>I wrote a review on hellopeter as I cant get in touch with someone that can actually help me.</p> <p> </p> <p>Below is my original review:</p> <p> </p> <p>"I have migrated to Cell C on the 24th of January 2017 from one of my Vodacom contracts.</p> <p> </p> <p>I phoned Vodacom prior to the migration to find out what my pre-cancellation fee will be. I was informed that I owe nothing as this is a top up contract.</p> <p> </p> <p>I also asked whether I should do anything after I have ported and I was told that I owe nothing.</p> <p> </p> <p>I therefor understood that I can port and thats that.</p> <p> </p> <p>Vodacom then charged me for that ported nr at the end of February and I then cancelled my debit decuction as I should not pay that amount.</p> <p> </p> <p>I have tried to contact Vodacom at least ten times thereafter where I waited on the phone for at least 20 to 40min listening to the computor and music.</p> <p> </p> <p>Once I did get through to someone and was transferred to someone else when I was cut of and had to go through the 20 to 40min phonecall again.</p> <p> </p> <p>Yesterday 2017-05-23 I finally talked to a consultant in the legal dept and then in the camncellation department who told me that a ghost nr was generated and now my account is at roughly R6000.</p> <p> </p> <p>A dispute was logged yesterday ref nr 1- ********** 1603 where I was told that someone will phone me back within 24 hours and no one did.</p> <p> </p> <p>I simply want to cancel my contract from the period from February 2017 and then I will pay my other two accounts. I feel that I was mislead by Vodacom and that I was not informed to cancel my contract after the port to Cell C. I am not willing to pay that amount.</p> <p> </p> <p>Is there anybody that can assist me."</p> <p> </p> <p>I then received feedback telling I have to contact the accounts department. </p> <p> </p> <p>I then commented on my original review to request assistance as I just cant get through to the accounts department, quoted below:</p> <p> </p> <p>"I have tried to contact the accounts department but cannot get through.</p> <p> </p> <p>Can Vodacom please assist in resolving this issue????"</p> <p> </p> <p>After my comment 8 June, I still have not received any correspondence from Vodacom.</p> <p> </p> <p>I travel alot and do not have a hour a day to sit on a phone to sort out what is not my fault.</p> <p> </p> <p>I was mislead by an *********** consultant who said that I dont have to cancel my accoun t as I my contract was paid off.</p> <p> </p> <p>Vodacom, please note that I WILL NOT pay for any services post February 2017 untill this issue is resolved! All I request is that my migrated nr should be sc****d together the fees from February 2017 for that nr.</p> <p> </p> <p>My other nrs I will pay for the months it was not suspended due to this mistake.</p> <p> </p> <p>I will also not pay any month for which my contract was suspended.</p> <p> </p> <p>You can not charge me for a service not received.</p> <p> </p> <p>Phone me back, and please make sure it is a person and not a computer or someone that can not help me.</p> <p> </p> <p> </p>