kZ
karen Z

1 reviews | Active since Sept 2016

30 Mar 2017, 11:24

NO SERVICE!!!!!

<p>I keep on getting missed calls but my phone didn't ring!!! I have called Vodacom evryday this week, and my problem is still not sorted. For one or other reason my phone is on 4G - and as soon as it goes to 4G then I don't receive any calls. I removed my sim, and switched of my phone, they syncronized my sim and still, no incomming calls. I have just been told that they will take 24 - 48hrs to look at my issue?? I only have a cell phone, no landlines. How will my children get hold of me in an emergency. This is unacceptable and disgusting!!!! I can't change network settings on my phone from 4G to 3G??? Vodacom you really f&^Cked up!!! please sort this urgently!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2017, 11:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team