1 reviews | Active since Mar 2017

03 Mar 2017, 15:58

No service

<p>I have cancelled 2 of my vodacom contracts in December already, 1 month prior to when the the contract should end. Got billed for February and March and the contracts are still active. Tried several times today to sort out the issue. You speak for 1minute to a consulant then they drop your call, after I had to wait more than 10minutes every I tried to call. This is ridiculous. </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 16:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Mar 2017, 12:03
Official

As per telephonic discussion,credits will be processed.

Regards

FM