1 reviews | Active since Feb 2017

21 Feb 2017, 14:51

No service

<p>Vodacom shows me one last dissapointment.</p> <p> </p> <p>Due to the bad service over the past few years I have chosen not to renew my contract. I gave notice on Thursday 16 Feb 2017. Since Friday 17 Feb 2017 I am unable to make calls or use the Internet. </p> <p> </p> <p>I have called the call centre twice, both time I was told to remove the simcard, restart the phone, they would do a Network syncronization and the problem would be solved in an hour.</p> <p> </p> <p>Today 21 February I am still unable to use the internet or make phone calls. Vodacom would of course expect to be paid for a service they do not deliver.</p> <p> </p> <p>Please make end of February 2017 my last payment,as you are not interested in delivering service for the money you eagerly take each month.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team