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Nadia S

1 reviews | Active since Jan 2017

24 Jan 2017, 12:29

NO service

<p>this is the complaint i lodged 3 times on Vodacom's website, they phoned me twice and said it would be fixed and my money be paid back within 3 days. but NOTHING. the first complaint online was done on the 9th of Jan 2017. Could you please assist?</p> <p> </p> <p>I had a Pre- Paid blackberry phone. every month they dedected R59 from my available call minuts money. On 22 Sept. 2016 I took out a contract with Vodacom, because I was informed that the Blackberry BIS will expire in Dec 2016. And the Blackberry BIS was cancelled. AND now the problem is; They keep on deducting the R59 from my available money EVERY month and the SMS I got on 8Jan 2017 says that the service is extended till 7/2/2017. So they will deduct again on that day. I went to the Vodatshop 3 times and I called the call centre and still it is not fixed. they submitted a complaint under the ref: EC-04FW-2UR2E2. AND I NEVER got ANY respons,. I NOW COMMAND that this problem to be resolved AND my mony R236 be paid back to me. please attend to this problem because it is a ********** deduction on your part. thanks. N Stols. cell nr ********** 755</p> <p> </p>

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Replies (4)
Vodacom
Vodacom's reply24 Jan 2017, 15:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Feb 2017, 20:48
Official

Good Day Nadia Stols

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

I received feedback the we have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support

Vodacom
Vodacom's reply21 Feb 2017, 20:49
Official

Good Day Nadia Stols

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

I received feedback the we have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support

Vodacom
Vodacom's reply26 Feb 2017, 10:18
Official

Good Day Nadia Stols

We are sorry to hear of the circumstances under which your posting has reached us.

We have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support