YD
Yolanda D

1 reviews | Active since Dec 2011

15 Dec 2016, 19:35

NO Service

<p>I cancelled my contract with Vodacom at the end of September and moved over to Cell C. I received a email from Vodacom confirming my cancellation. After a month or so I kept on receiving phone calls from vodacom saying that I owe them money. When I contacted them they said that a ghost number was created in my name by vodacom and that they are still charging me for my previous account. So after numerous emails and phone calls to Vodacom I am still getting billed. This is absolutely rediculous and should be seen as *****. How can a company create a false number on my name and expect me to pay it</p>

0
Replies (1)
Vodacom
Vodacom's reply16 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team