1 reviews | Active since Dec 2016

08 Dec 2016, 14:42

No service

<p>I had to go form contract to pre paid. From 30 November 2016 17:00 I was not able to make phone calls or send sms. I phone the call centre they said that I must keep the phone off until the next morning for the migration. I did that but the next morning the problem was not solved. I phone and so I phone every day it is no day 8. The first time the call centre lock the problem was on the 2 December 2016. I lost my cool most of the time because all that they say is that someone will phone you. I want to cancel my husband contract and just go to another network but I know the grass looks green because the **** is more. So, what can I do? I pay on time I always recommended Vodacom and at the end they bring the worse out in me. </p> <p>REF NUMBER 1- ********** 54458</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team