No Service
<p>I've not been able to use my phone since 29/11/2016. When i phoned Vodacom on the 30/11/2016 they informed me that they were aware of the issue on the 29th but it was not escallated because not enough people complained about it. It was only escallated on the 30th. I was informed that the problem will be resolved in 24hours. It still has not been resolved and it has been 24hours now.</p> <p> </p> <p>It is also nearly impossible to get through to an consultant as I just have to keep holding the line because they are experiencing high call volumes</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi there,
I'm still waiting for someone to contact me. I however contacted the call centre this morning and I was told that my issue has still not been addressed. I was also informed that they don't know what the problem is or when it will be resolved.
Day 4 with no phone and I have to pay a monthly fee for this?
Hi there,
I'm still waiting for someone to contact me. I however contacted the call centre this morning and I was told that my issue has still not been addressed. I was also informed that they don't know what the problem is or when it will be resolved.
Day 4 with no phone and I have to pay a monthly fee for this?