MB
Marlene B

1 reviews | Active since Nov 2016

25 Nov 2016, 12:09

No Service!!!!!!!

<p>I have phoned Vodacom since 15/11/2016 about airtime and date which does not show on my phone and still not sorted out! I have reported this problem and Vodacom phoned me back and say it's a billing profile problem but it is still not sorted out. I received a sms yesterday saying I must switch the phone off and check my balances and all the balanced still zero! So gess what the third query has been logged with no luck. This is so wrong, I am just not going to pay my account at the end of November.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team